You may find it helpful to know that we take nightly backups of our system, which makes the website unusually slow, around 8:30-9:30pm Pacific, 11:30pm-12:30am Eastern. Everything still works, but if you find it kind of pokey, that’s probably why.
As always, if you have problems, suggestions or other issues with FullCalendar, we want to hear from you! Email support@fullcalendar.com or use the feedback page:
http://sfbayarea.fullcalendar.com/ec/util_feedback.cfm
We have updated the website so that it doesn’t use cookies. This was causing some people to be signed out inadvertently if too much time elapsed between pages. Now there is no time limit for any page. This is what the red warning message was about, on the sign-in page – it’s now gone.
The one exception is that we’re using cookies to try to keep you signed in between visits. Depending on your browser, and its settings, this may or may not work. Worst case, you’ll have to sign in each time.
If you’re on a public computer, make sure to click ‘sign off’ when you’re finished.
We have tested this exhaustively, but if you see any issues, please let us know at support@fullcalendar.com . We really appreciate your help.
One thing to try, if needed: if you get an error, try a “hard refresh” on the page. Windows: Hold the Ctrl key & press F5. Mac: Hold down Shift and click the Reload toolbar button. This should allow you to get the latest content from our website, and skip any content your browser has saved in its cache from prior sessions.
For most, if not all, this change will be transparent, just giving you more time between pages.
Thanks for using FullCalendar and our best wishes for success with your events.
Tonight FullCalendar is on new versions of everything – website software, database and blog software. We’ve done a lot of testing and as far as we can tell, the important things work perfectly. Event listings are entered and sent out. Please let us know at support@fullcalendar.com if you have any problems.
You may see smaller errors in places – images, etc. Please feel free to let us know about them but we are also checking things thoroughly to make sure absolutely everything came over correctly.
If you tried us earlier tonight and got a “work in progress” message, thanks very much for your patience. And to everyone, thanks for using FullCalendar and our best wishes for success with your events.
Happy New Year!
We look forward to providing more features, cities, and places to post events in 2011, and hope all your events turn out great!
In 2011 we are moving to accepting online payment only, through PayPal. Until now, we have been accepting paper checks from almost anyone who requests an invoice, and sending event listings before we receive their checks. The whole process of paper checks is very time-consuming, and there is a greater chance of human error on everyone’s part. When everything goes right, we pick up checks, manually match and post payments, and deposit checks. But we often have to figure out how to apply checks without enough identification, deal with duplicate payments, track down non-responsive customers and write off losses, figure out discrepancies, and communicate with customers who have forgotten they requested an invoice or requested one inadvertently. Since online payment applies the payment to the right event instantly, we can use the time this frees up to publicize events, not on paperwork.
We use PayPal to process payments. You do not need a PayPal account to use a credit card. By using PayPal, we don’t ever see your credit card information; you pay on the PayPal site, not the FullCalendar site.
If you want to pay using your bank account or cash, you’ll need a PayPal account. There is a relatively new way to add funds to your PayPal account using cash: MoneyPak ®, which you buy in person at a retailer, then log into your PayPal account to access it. More info: https://www.paypal.com/us/cgi-bin/?cmd=xpt/Marketing/demo/additionalpayment/GreenDot-outside
We only accept payments online, not by phone, sorry.
You will receive a receipt from both PayPal and FullCalendar, each identifying the event (by ID and/or title), to make any reconciliation easy.
We will be looking at alternate online payment methods for extra choices, such as Checkout by Amazon and Google Checkout. If you have suggestions or requests, please let us know at support@fullcalendar.com .
Exception: Any new customers who plan to submit 5 or more events each month and would like to request credit so they can pay by check can email us at support@fullcalendar.com . We still prefer online payment but will try to be flexible for more frequent customers whom we can easily contact and who remit payment consistently on time.
Please let us know if you have any questions. We look forward to providing better service more efficiently with this change.
And again, Happy New Year and best wishes for a terrific 2011!
Unfortunately, it’s not yet Talk Like a Pirate Day, we just had another major outage. Our servers at our hosting company were hit by a power outage, and were down today for about 6 hours; also for a couple hours late last night. Our database was partially lost and could not be repaired (believe me, I insisted on talking to anyone who might possibly have a way to do this).
We are now using a copy of the database made last night at 7pm, so any information that you entered between now and then is not available. We do have all emails we’ve received and copies of what was sent, and can reconstruct the basics: payments made and events committed. We will contact personally anyone we know whose paid event is no longer there (fortunately, a small number).
If you entered draft events, or made changes to your organization or venue entries, after 7pm last night, our apologies – that information will need to be re-entered.
If you have any questions or concerns, please contact us at support@fullcalendar.com .
Our apologies for the lengthy outage Sunday night, July 26. Our hosting company had an unexpected problem with the database holding our data, and it took several hours to get back online. We have restored a copy of the database from Friday night, and have notified most of our affected customers; certainly the ones with paid event submissions that were not recovered. However, there were some draft submissions that were not recovered, and for which we have no information, plus there may have been some new accounts or other information changes that were not recovered. Our apologies for the inconvenience. If there’s anything we can do to make it up to you, please email us at support@fullcalendar.com
-Nancy Tubbs, FullCalendar
BiztechDay is a full day of tips and advice for using social media and the web to market yourself and your business. It kicks off with Tim Ferriss, the 4-hour Work Week author, and ends with Scott Heiferman, the founder of Meetup. Just after lunch, George Wright, the VP Marketing of Blendtec, is speaking – the company that did the viral Will it Blend? videos. Lots of interesting and practical panels inbetween.
If you go, come say hi – I’ll be on the Event Marketing Panel at 3pm.
Tonight there are some minor problems with the website that should be fixed later this morning (Tuesday). You can enter new events, but you’ll only be able to add the long description for now. Apologies for the inconvenience.